Water Department

Customer Billing & Collections Policy                                                          Application for Service-Owners

Application for Service-Renters                                                                 Service Disconnection Request

Service Transfer Request                                                                           Leak Credit Request

Automatic Draft Enrollment


The Town of Maysville only provides water, sewer, and garbage services for the residents inside of city limits. If you have any questions about this please call (910) 743-4441 ext.1. 

New Credit Card System

 With the new credit card system we just received for water bill payments there are many more options. The fee has increased as well to $2.95. You can still pay online but you can now pay over the phone with their operator system. The toll free number is 844-855-0174. Please use this number if you would like to pay over the phone. Thank you! 

HYDRANT FLUSHING

This is an intentional flushing of the town's water system which is done on a routine basis to remove sediment from lines and keeps the entire water distribution system refreshed. Although it may appear to waste water, “flushing” the hydrants is part of a routine maintenance program necessary to maintain the integrity of the water system and to continue to deliver the highest quality water possible to our customers.

OCCASIONAL RESULTS OF HYDRANT FLUSHING

This flushing process may cause a temporary discoloration of the water for homes in the immediate vicinity. This discoloration consists primarily of harmless silt and precipitates and does not affect the safety of the water. 

If you experience discoloration in your water after crews have been flushing in your neighborhood, clear the pipes in your own home by running all water faucets for a minute or two. If your water is discolored for more than 24 hours. Contact town hall during normal business hours at 910-743-4441

WATER DISCOLORATION

Follow these steps to take to check if water is clearing:

  • Turn on cold water faucet only
  • Let the water run for about 5 minutes. This brings the water from the water main in to the house and clears the line from the main to the faucet.
  • If the water is still discolored, turn off the water and re-check in an hour.

Contain It, Don't Drain it

Fats, Oils and Grease (FOG)

Fats, Oils and Greases are found almost anywhere food is prepared, from restaurants to your home kitchen. About 30% of foods we eat contain grease, including meats, sauces, salad dressings, cookies, and others. 

FOG enters the Town of Maysville sanitary sewer lines through pipes that run from your house. When FOG is poured is immediately begins to harden which restricts the flow in the pipe.

Why this is a Problem

Grease is the main cause of sewer line blockages. These blockages are unhealthy to you and to the Town. When there is a blockage it can get backed up and spill over into nearby streets and businesses. These overflows are messy, costly, and a potential health threat. 

How does this affect me as a Customer?

Clogged Pipes are Expensive: Clogs can roughly cost $300-400 to jet sewer lines clogged with grease. 

Sewer Backups are Expensive: If FOG does enter the Town of Maysville’s sanitary sewer system and a Sanitary Sewer Overflow (SSO) occurs, the town will endure substantial fines from the state of North Carolina. Fines, repairs, and maintenance on the sanitary sewer system are increased costs for the Town of Maysville that could cause higher sewer rates for customers. 

Protect the Environment: Sewage line blockages due to grease are more than a nuisance, they pose a health to you and the environment. 

What you can do

After cooking a grease-heavy meal (such as fried food or burgers) make sure to wipe the pan out with paper towels to put in the trash. DO NOT wash it down the drain

Avoid using garbage disposals, as they contribute to grease buildup

DO NOT try to wash grease down the drain with hot water. Since all grease will eventually cool down and solidify, this doesn’t decrease the chance of clogs. It merely moves them further down the pipe.

Town Ordinance

Sec. 26-2.7. Prohibited Discharges

It shall be unlawful for any person to discharge or cause to be discharged any pollutant or wastewater, which will interfere with the operation and/or performance of the POTW(Publicly Owned Treatment Works). These general prohibitions apply to all such users of the POTW whether or not the user is subject to National Categorical Pretreatment Standards, or any other National, State, or local Pretreatment Standards or Requirements. A user may not discharge the following substances to the POTW.  

(c) Solid or vicious substances which may cause obstruction to the flow in a sewer or other interference with the operation of the POTW (Publicly Owned Treatment Works) such as, but not limited to: floatable oil, garbage with particles greater than one-half inch in any dimension, animal guts or tissues, paunch manure, bones, hair, hides or fleshing, entrails, whole blood, feathers, ashes, cinders, sand, spent lime, stone or marble dust, metal, glass, straw, shavings, grass clippings, rags, spent grains, spent hops, waste paper, woo, plastic gas, tar, asphalt, residues from refining or processing of fuel or lubricating oil, mud or glass grinding or polishing wastes. 

 

CONTACT US

To report a water leak or a sewer spill, please call Town Hall at 910-743-4441 Option 1.